The Answers team are confident in their ability - Telecommunications, Call Centre Services.... it is their field, their profession, their passion. Answers prides its self on utilising the latest technology, the highest standard of personnel to produce great results, the company is passionate about delivering strong results to its clients.

Answers have been providing outsourced contact centre assistance for over 40 years and have handled close to 200 million national and international calls on behalf of its client base over this time.

Answers are experts in handling client contact.

Answers trained contact centre personnel provide consistent, well mannered, welcoming and professional contact with your clients at all times. This ensures that your client experiences a positive interaction each call, contributing to their impression of your company.

Fully Trained Professionals

• We provide the staff
  
• We do the training
  
• We manage the performance
• YOU reap the benifits!
  

Answers never (never) close Answers is open 24 hours per day, 7 days per week, 365 days per year!!
Extend your business hours , increase your call capture and provide better client service. Allow your clients to register their needs – anytime.

We capture more calls.

Regardless of size, when your clients deal with the Answers team they will be delighted with the warm, helpful and professional reception they receive. This enhances and contributes to developing a strong relationship with your client base.

Answers technology allows reporting of statistical data traditionally unavailable to most businesses. Answers reports can add significant levels of understanding to a client’s needs and call patterns.

The Answers team runs to internationally accepted performance guides (KPI’s) ensuring high service levels are provided at all times.

Answers has invested millions on the very best purpose built technology to ensure it is able to provide swift, accurate client contact, in addition to extensive reporting options. Most clients are unable to justify the installation of such highly specified technology for their own needs, including

• Disaster Recover Options
  
• Fully supported on and off site recovery options
  
• Voice logging of all calls
  
• Statistical call data
  
• Scripting capability
  
• Database options
  
• Outbound Predictive Dialling

A recent example of Answers commitment to continued systems investment, is the latest acquisition of the Amcat Predictive Dialling system. Due to its worldwide reputation for flexibility, system integration and support, Answers selected Amcat as their partner to further strengthen their outbound service capability.

For outbound assignments the Amcat system is a quantum leap ahead of traditional hand dialling or power dialling systems. Answers new Amcat dialler detects Answer phones, Fax machines, Modems, No answer and Disconnected tone calls, presenting only “live contacts” to the Outbound Telemarketer. Traditional hand dialling Telemarketers achieve 15-20 minutes talk time per hour, Amcat provides 35-40 minutes per hour, immediately returning cost related benefits to the Answers client.