Action line is a fast, efficient, personalised message service answered in your own, company or trading name. 7 days per week, 24 hours per day.

Your callers know it’s a message service when they’re welcomed by one of our friendly team. They appreciate talking to a real person and leave a message detailing their needs.

All callers are prompted for contact name, message and contact phone number. Messages are despatched via mobile text (SMS), mobile pager, fax or email within 30 seconds of the callers disconnecting.

Answers “Reception” Service is an effective and economical way to stay in touch with your business clients. All calls are answered personally 24 hours a day, 7 days a week, in your own, company or trading name.

Our professional team will advise your caller that the person they require is currently unavailable and will prompt for contact name, contact telephone number and message.

Our team hold on file important information that can be given out to the caller i.e. PO Box, Physical Address, Email Address.

Your message will instantly be despatched to you via mobile text, email, mobile pager or fax. Additionally should you require it, a copy of your messages will be emailed or faxed to you the next working day!

Business Help Desk is by far the most popular service offered by the Answers Team. Being highly versatile, Business Help Desk is able to be personalised for each client, focussing on a “one call” resolution format.

Options include receiving clients mobile text messages (SMS), voice calls, emails or web-chat whilst being able to send responses via mobile text (SMS), email, VPN Direct Access, voice outcall, web access, fax and mobile paging. Additionally, client escalation ad roster referral is all part of the service.

See below some of our standard packages although Answers Business Help Desk service is easily customised to suit your needs :

Standard Packages

Business Day Help Desk

Ideal for the busy office without a receptionist, looking for professional customer service from 8 am to 5 pm Monday through Friday. Callers are met with a warm welcome, their requirements established with the relevant information given or taken. Any details or messages taken are able to be despatched instantly via text ( sms), email, outcall, fax or connected directly to the person within the clients company that can help.

Overflow Service

Too many calls on any one day for the company team to handle?

With a simple diversion plan, excess calls divert directly to the Answers Team who establish the caller’s needs, record details and offer to have their call returned shortly. Additionally, with more scope the Answers Team are able to provide or collect information despatching this instantly via text (sms) email, pager, outcall, or connect the caller to the correct person in the clients company that can assist.

After Hours Assist

Extend your company’s business hours, increase client service and capture more calls, 24 hours a day 7 days a week.

Answers After Hours service handles calls from when you close until when you open again when ever that might be. This includes Statutory Holidays, weeknight and weekends. Our friendly team will welcome callers, establish their needs and provide the solution required, detailed by your instructions. Service includes calling out of After Hours Assistance using company rosters, connecting callers and escalating contact as required. Any detail or message taken will immediately be despatched via text (sms) email, pager, outcall, or connect the caller to the correct person in the clients company that can assist.

Service Call Out Support

When a client makes a service call they want service NOW, regardless of whether it’s a holiday weekend or After Hours !

Answers Service Call out Support focuses on using client rosters to establish the correct contact person and escalation procedures should that person not be available. Contact is made through voice calls, mobile text (sms) and mobile paging,with callers able to be connected to the duty service person at anytime.

Answers can also maintain an open work sheet until the repair is made with a regular “Welfare Check” system for the service person as well ensuring their safety.

Whether it’s handling a large reception environment, Technical centre or Customer service pool, Answers can provide the personnel or employ your existing team to provide a smooth transition from your premises to ours. With the latest reporting technology and telecommunications platforms you will be astounded at the information about your call traffic you will be able to collate. Let Answers provide the resources both in people and systems whilst you set about building your core business strategies.

Phone us now and experience the Answers difference. Phone 0800-ANSWERS (267-937)

Additionally, online credit card processing can be part of the package. Orders / messages are delivered immediately or the next day via email / fax / mobile text / paging or out calling.

Orders can be delivered in CSV format if required.