call centre services
Take advantage of Answer’s local knowledge with our Auckland call centre located on the north island of New Zealand and our Christchurch call centre, located on the southern island.
Both sites offer an outstanding service range, including:
- telephone answering services
- afterhours call overflow answering
- service desk call out support
- receptionist services
- messaging services
- online credit card processing of customers orders
- and much more!
All Services provide personalised Answering 24 hrs x 7 days if required.
- Nationwide service provider located in New Zealand
- Outstanding service 24 Hrs x 7 Days
- Professional, welcoming team
- Excellent value
- Customised packages to suit your needs
The Answers telemarketing services team have proven expertise in running successful telemarketing campaigns and strategies.
We excel in helping New Zealand businesses increase their customer base by:
- increasing their potential customer's awareness of their company
- increasing awareness of their business name and products
- assisting in lead generation and database cleansing
We adhere to telemarketing best practices which ensures your clients and potential clients are left with a positive interaction with your company, products and services.
- Personalised script creation
- Daily statistical and action reporting
- Close client contact at all times
- Limited budget packages
- Latest operational technology
- Mystery Shopping
- Client Surveys
- Seminar Bookings
- Direct Mail follow up
BUSINESS CONTINUITY AND DISASTER RECOVERY
Answers “Lease a Seat” is a revolutionary concept in Outsourced Call Centre services.
“Lease a Seat” allows Companies to have their “own employees” housed within Answer Services 24hr X 7 day Call Centre located in Central Auckland.
When it is required Answers will be there to support you.
Having successfully survived the Auckland City “Blackout” power outage and the Christchurch Earthquakes, Answers is well equipped to talk both Disaster Recovery and Business Continuity for your Company.
- Two call centre locations
- Generator power backup
- 24 hours 7 days support contracts
- Experienced "Survival" team at your service
Are Your Staff Safe?
Your team are called out late at night or are working late
- Did they get home?
- Are you responsible?
An employee is feeling out of place, suffering unwanted attention from another employee
- Are you there to support?